FAQ
Are these products really from tastemakers?
Yes! IN-HOUSE is a marketplace where tastemakers sell their brands and products directly to you.
How do I make a change to my order?
Please make an order change request on our contact us page.
How do I track my order?
We will notify you of your order confirmation via email, and will keep you updated when your order ships from the brand. If you have not received an email, please check your spam/promotions tab. If no information, please contact us at contact@shopinhouse.com.
Where do I contact support?
Please reach out to us via our contact us page.
How can I make an account?
Check out the My Account page to sign in or sign up for account.
The item I want is sold out, when will it be available?
Our products are available on a rolling basis. Please stay tuned to our newsletter to see when products are available.
FOR DIGITAL COLLECTIBLES:
How do I receive my NFTs after purchase?
After purchasing the NFT, check your inbox for an email titled: “Claim your NFT”. If you do not see the email try searching your spam folder as well. Once you open this email you will then click on the “Claim NFT” button which will direct you to a screen where you can enter your wallet address.
If you have a MetaMask wallet: Make sure to first download the Metamask extension on desktop or app on mobile. Click on the “Connect to MetaMask” button and hit the “Sign” button when prompted by the MetaMask plugin.
If you have a coinbase or other third party wallet: Select the drop down arrow next to “Add Wallet Address Manually.” Then copy your wallet address and paste it into the box. *Make sure to verify that the wallet you use is compatible with Ethereum.
If you do not have a wallet: You can use the “Create wallet for me” option and use your email to generate a unique wallet. PLEASE NOTE: this wallet will need to be exported afterwards if you want to sell the NFT on OpenSea.
How do I view my NFT in my wallet?
If you use the Nifty Bridge wallet, your NFTs will show up automatically in your account. If you use another wallet provider, you may need to take additional steps to make sure the NFT is viewable on your wallet. For information on viewing NFTs inside MetaMask, CoinBase, and other wallets please follow this link.
What is the Nifty Bridge wallet?
The Nifty Bridge wallet is a one click wallet system that uses your email to generate a unique Ethereum address to send your NFTs. This wallet will allow you to claim and view your NFTs without going through the hassle of setting up a traditional wallet as well as worrying about adding additional networks and troubleshooting. You can export your wallet from Nifty Bridge into MetaMask at any time by selecting “Export” in the top right corner after logging in. If you forget your password you can always reset it on the wallet home page.
*Make sure to delete your account after exporting it into another wallet for security purposes and always save your private keys somewhere safe.
Can I sell my NFT if I am using the Nifty Bridge wallet?
If you choose to use the email based Nifty Bridge wallet, you will need to export your wallet in order to sell the NFTs on OpenSea. For instructions on exporting into MetaMask please follow this guide. Make sure to save your private keys even after exporting and delete your existing Nifty Bridge account when export is complete.
How do I sell my NFT on OpenSea?
In order to sell your NFTs on OpenSea you will need to first connect your wallet by clicking on the wallet icon in the top right corner of the webpage. Then select your wallet provider and connect using the prompts on screen. *If you have a Nifty Bridge wallet you will need to export the account into MetaMask before doing this step.
Once connected you will now be able to see your NFTs on your account. If you select the NFT you can then list a floor price to sell the NFT for.
Why is my NFT "hidden" on my OpenSea account?
If you do not see your NFTs viewable on your profile, you may need to unhide them first. To unhide these NFTs, navigate to the “hidden” section and select the three small dots on the bottom left of the NFT. Then select “unhide” and then hit “save”.
I used a wallet that does not support viewing NFTs. Now what?
If you use a wallet that does not support viewing NFTs you can always export your wallet into one that does such as MetaMask. Contact your wallet provider for questions on how to export the wallet.
